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Support
Once the management system is in place and fully
deployed, less intensive consultation efforts give way to ongoing system
support. Our staff have several years of experience in providing ongoing support
to business management solutions. While many of our colleagues have been
involved in providing business and technical support from the beginning, others
gained experience as former users of such systems. Our customers can rely on the
services of our support team than know well what level and quality of services
users would need in their daily operations.
Hotline services are not limited to intervention
over the phone, new forms of assistance over the web or dedicated support
services as may be required by the customer are also part of our support
portfolio. Besides classic help-desk support, we provide the following
additional customer services in response to growing support needs:
§ Extended
support (after office hours) based on individual agreement
§ Troubleshooting
of operation critical errors on site
§ Detailed
fault reports, helpdesk support history with reports
§ Telediagnostics
over the Internet or via dial-in (e.g. via terminal server)
Additional services are available in the
framework of customised support agreements in accordance with the customer’s
specific needs. Our mission is to provide true and high standard added value to
every partner of the company.
Please contact our us for more information about
our support services, or for a detailed offer. |
